Frequently Asked Questions
Everything you need to know about your ACwO audio experience.
What is the standard shipping timeline for my order?
Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location.
How do I claim the warranty on my ACwO products?
You can register your product on our website under the 'Warranty' section. To claim, simply upload your invoice and details of the issue.
What is your return and replacement policy?
We offer a 7-day replacement policy for manufacturing defects. The product must be returned in its original packaging with all accessories included.
Are ACwO earbuds water and sweat resistant?
Yes, most of our earbuds come with an IPX4 or higher rating, making them resistant to sweat and light splashes during workouts.
Which payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
How can I track my shipment?
Once your order is dispatched, a tracking link will be sent to your registered email address and mobile number via SMS.